General Terms and Conditions


Supply meant for export under Letter of Undertaking without payment of IGST wide LUT No. LUT/157/2017-18.

1. Trade Discounts/Cash Discount/Any Other Applicable Discount Is Solely At The Discretion Of Hafele. The Same Upon Finalization Shall Be Communicated To You.

2. The Terms Of Discount Can Be Subject To Change Without Prior Notice. Hafele Doesn’t Hold Any Responsibility For Any Change On This Aspect.

3. The Warranty Will Not Be Applicable For Installation Errors Found In Case The Installations Are Done Without Consulting Us.

4. No Paint Or Cleaning Agent Should Be Applied On Any Hardware Supplied By Hafele. The Warranty Will Not Cover Instances Where Such Product Abuse Is Noticed. Please Call Us For Assistance In Installation.

5. This Is A Computer Generated Invoice Hence Does Not Require A Signature.

6. Tax Collection at Source (TCS) is applicable on Sale of Goods w.e.f. 01.10.2020 under Section 206C(1H) of Income Tax Act,1961 as applicable and shall be charged separately on Invoice at applicable rates as defined under section 206C(1H).

Please make cheque A/C payee only to -HAFELE INDIA PVT LTD.

Goods Return will be accepted in case of reasonable and fair subject claim of faulty or damaged goods must be made within one week of receipt goods will not be accepted for special order goods.

* Marked Articles are Special Articles

  • Special Articles are non-returnable articles ordered against Hafele confirmed Sales Order, unless the returns are due toManufacturing Defect or Transit Damage.
  • Customer is eligible to cancel order in case when Hafele is unable to full fill order, 30 days after Estimated Time of Delivery (ETD) mentioned on confirmed Sales Order (SO).
  • Orders for Special Article once confirmed by Hafele through Sales Order cannot be cancelled.
  • Estimated Time of Delivery is tentative and may change due to uncontrollable external forces.
  • Special Articles are ordered against 100% advance payment.

7. In case, if warehouse pick-up option is chosen and pick up is not done within 48 hours, the invoice will be cancelled by warehouse team.