Training Initiatives

Induction:
Any employee joining the company has to undergo a rigorous Induction session where (s)he is introduced to the company culture, values, procedures and basics about every product category. This is followed by departmental training, where every new employee interacts with the heads of all departments to understand how the organization functions at a Macro level.

Associate Training:
At the product level, intensive trainings are conducted for our sales team addressing all real time issues like product installations, demonstrations, and handling customer inquiries. Associate trainings are held on product category basis to address specific training needs. This programme ranges from 3-6 days depending on the product category that is being addressed.

Franchise and Dealer Trainings:
Apart from internal trainings for our sales force, the training department also conducts external product trainings for the Häfele channel partners. This is done to ensure that unaltered, uniform product communication travels across our distribution channel right up to our end users and all our customers are perfectly aligned to the product knowledge base that exists with our employees.

Customer Trainings:
Another very important initiative undertaken by the training team is an on-going knowledge exchange session with our clients – renowned architects and interior designers from across India. These sessions keep our clients abreast with all our latest product innovations. On the other hand, these sessions prove to be very insightful for the company as we receive valuable feedback about our products from the industry experts as well as information about latest trends in architectural designs and requirements.

Educative programmes:
This initiative caters to the architectural and designer student community who are thirsty for information about all kinds of hardware and fittings. Our Training team invites students from colleges across the country and orients them with our product range and also takes them through important industry related concepts.